Service

Pre sales service

1. In the engineering projects undertaken by the company, our technical design office can provide free technical consultation and other services according to the specific requirements of customers, so that customers can understand the technical characteristics and other performance of the company's products.

2. In response to customer needs, our company will provide design services. We will design lighting effects and simulate lighting rendering based on the engineering images and materials provided by users, striving to accurately and effectively reflect the actual effects of the project. We will scientifically and reasonably provide relevant lighting data, technical parameters, and installation wiring diagrams.

3. In cases where the photos and information provided by customers are not satisfactory, the company will assign engineering and technical personnel to conduct on-site inspections, solicit customer opinions, propose professional technical solutions and design concepts, and continuously improve until customer satisfaction and confirmation.

In sales services

1. In the sales process, the company will introduce the performance and purpose of the product to customers in detail in accordance with standardized service regulations, and strictly abide by the company's product supply regulations. In the form of contracts, the company will maintain the reputation of the enterprise and the common interests of both supply and demand parties, and ensure 100% performance of various contracts through strict contract review procedures.

2. During the sales process, sales personnel must issue a "Product Quality Feedback Card" to customers and explain in detail the specific purpose of the "Product Quality Feedback Card" to customers, clarify the service content that the company should provide, and provide relevant product user manuals. The content includes the main technical parameters of the product, installation and operation methods, environmental requirements, and usage

3. In sales services also include the following content: In the installation and commissioning of engineering projects, our company's technical service personnel can also provide on-site technical guidance according to customer requirements to ensure project quality.

4. During the shipping and transportation process, sales personnel will strictly follow the shipping list, track and verify on-site, and deliver the products to customers in good condition and in a timely manner in the safest and most effective supply method, ensuring customer satisfaction and peace of mind.

after-sale service

1. Our company has a professional after-sales service center located at Hengtai Building, Minzhu West Road, Chengguan District, Lanzhou City, Gansu Province. Our after-sales service hotline is 18298486838, providing convenient services to customers from all over the country.

2. Personnel engaged in after-sales service have received professional knowledge and operational skills training, with a strong level of business knowledge and practical experience, as well as good professional communication skills. They timely analyze and process various quality information feedback from customers using our company's products, in order to gain recognition from customers for the first-class service provided by our company.

3. The company has established a "Product Quality Feedback Card" system, which stores the customer files of all customers who use our company's products on computers, and has a dedicated person to regularly conduct customer follow-up and phone contact, providing customers with comprehensive services and continuously promoting the improvement of the company's product quality, so that customers can truly receive the highest quality service

4. In terms of service time, our company has extended our regular service hours to 24 hours a day without holidays, in order to solve customer problems and provide technical consultation on products in the shortest possible time.

Dry shipment

Our company's regular lighting fixtures are sold in stock and will generally be shipped within 2 working days after payment. In special circumstances (pre-sale or out of stock), the actual production time in the factory area will prevail. Our company cooperates with major logistics companies, and the lighting fixtures are transported by dedicated logistics. According to the distance of the area, the goods are usually shipped within 3-5 working days.